Frequently Asked Questions

Creating an account is quick and free. Simply click "Join Now" at the top of any page, fill in your name, email, and password, then verify your email address. You can start exploring the platform immediately after verification.

For identity verification (KYC), you will need:

• A valid government-issued ID (passport, national ID, or driver's license)
• A recent selfie holding your ID
• Proof of address (utility bill or bank statement, dated within 3 months)

KYC verification is typically completed within 24 hours.

Each person is allowed only one live trading account. However, you may open one Demo Account alongside your live account for practice and testing purposes. Multiple live accounts are strictly prohibited and may result in account suspension.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see it, please check your spam or junk folder.

Storm Trade accepts a wide range of payment methods:

• Crypto: Bitcoin (BTC), Ethereum (ETH), USDT (TRC20/ERC20)
• Bank Transfer: Local bank transfers (Indonesia, Malaysia, Singapore, etc.)
• E-Wallet: GoPay, OVO, Dana, GrabPay, Touch 'n Go
• Cards: Visa and Mastercard (selected regions)

The minimum deposit varies by plan:

• Silver Plan: $500 USD
• Gold Plan: $2,500 USD
• Platinum Plan: $10,000 USD

You can start with a Demo Account with no real money required.

Deposit processing times depend on your chosen method:

• Crypto (USDT/BTC/ETH): 5–30 minutes (after network confirmations)
• E-Wallet: Instant to 1 hour
• Bank Transfer: 1–3 business days
• Credit/Debit Card: Instant to 30 minutes

Storm Trade offers a wide variety of instruments:

• Cryptocurrencies: BTC, ETH, SOL, XRP, DOGE, and 200+ altcoins
• Forex: 50+ major and minor currency pairs
• Stocks: US, EU, and Asian stock CFDs
• Commodities: Gold, Silver, Oil, Natural Gas
• Indices: S&P 500, NASDAQ, FTSE 100, Nikkei 225

Yes. Storm Trade offers leverage up to 1:500 for Forex and 1:100 for Crypto CFDs. Please note that leverage increases both potential profits and potential losses. We strongly recommend using proper risk management tools such as Stop Loss.

Storm Trade is compatible with:

• MetaTrader 4 (MT4) — for PC, Mac, and mobile
• MetaTrader 5 (MT5) — for PC, Mac, and mobile
• TradingView — web-based charts and analysis
• Storm Trade WebTrader — our proprietary in-browser platform

Yes! Every registered user can open a free Demo Account loaded with $10,000 virtual money. The demo environment mirrors live market conditions exactly, making it perfect for beginners or for testing new strategies without risk.

Your funds are protected through multiple layers:

• Client funds are held in segregated accounts at tier-1 banks
• Crypto assets stored in cold wallets (offline)
• AES-256 encryption for all data transmission
• Regular third-party security audits

Go to your Account Settings ? Security ? Enable 2FA. You can use Google Authenticator or Authy. Scan the QR code shown on screen, then enter the 6-digit code to confirm. We strongly recommend enabling 2FA on all accounts.

Log in to your account, go to Wallet ? Withdraw, choose your preferred withdrawal method, enter the amount and destination details, then confirm. You may be asked to complete 2FA verification for security.

Processing times by plan:

• Platinum Plan: Instant to 2 hours
• Gold Plan: Within 24 hours
• Silver Plan: 1–3 business days

Crypto withdrawals are generally faster than bank transfers.

The minimum withdrawal is $50 USD. There is no maximum withdrawal limit for fully verified accounts. For large withdrawals above $50,000, additional verification may be required for security purposes.